Customer Success Representative

Rocksteady is a strategic partner with some of the globe's leading companies, providing practical solutions and heightening the customer experience during each and every interaction. Our team has taken immense pride in the results we have achieved with our clients thus far. We are assembling a world-class team of clever, hungry, and daring professionals who are energized by the possibility of working at the epicenter of client relations, business consulting, and culture. As we continue our tremendous growth, we need a multicultural, highly skilled, and deeply knowledgeable Customer Success Representative to join our dynamic team.

People are at the core of our success, and we firmly believe in the significance of investing in our Customer Success Representatives. This is why over the years we have devised a positive culture to train, develop, and motivate our associates. As a Customer Success Representative on our championship team, you’ll have the opportunity to gain hands-on experience and take your professional career to the next level!

Duties as a Customer Success Representative:

Attract potential customers by clarifying product and service inquiries; suggesting information about other products and services to fulfill their needs and boost sales margins
Process customer orders, prepare correspondences and surpass customer needs to assure customer retainment
Establish sustainable relationships of trust with consumers through open, welcoming, and interactive communication
Meet personal and team sales goals set by Management staff
Place customer orders, receive confidential payment information and other pertinent information such as addresses and phone numbers
Answer questions relating to warranties or terms of sale with accuracy and confidence
Attempt to persuade customers to reconsider, inform them of deals or sales promotions, and upsell services as needed
Attend meetings and work hands-on with the customer service & sales management team to ensure proper customer service is being executed

Qualifications We Look for in a Customer Success Representative:

0-3 years of experience as a Client Success Associate or Sales Representative
Customer-centric and ability to adapt and/or respond to a variety of characters
Ability to establish and maintain an effective working relationship with co-workers, consumers, management, and clients
Exceptional communication, persuasion, and presentation abilities
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong ability to multitask, prioritize and manage time adequately
High School Diploma / GED
College degree preferred but not necessary

What’s in it for our Customer Success Representatives:

A diverse and inclusive office environment
Professional growth and advancement from within
Structured training and leadership development
Incredible bonuses and incentives
Company events and trips!
Holiday closures & a set schedule